Webinar Catalog | Wisconsin Medical Society

The following pricing is for one computer and one phone line.

To register for these programs, click here for a downloadable PDF form or call toll-free: 866.442.3820.

PROGRAM	DATE/TIME	PROGRAM CODE	EDUCATOR	FEE	ICONS
Delving into Data—Today’s Landscape and National Data Sources	02/07/2012 Noon – 1:15 p.m.	6102	Cindy P. Helstad, PhD, RN, Director of Research, Wisconsin Medical Society	FREE Pre-registration required	TL, CME
	This webinar will provide an overview of the current physician performance measurement landscape along with some of the performance measure data sources that are important for physicians to be aware of. Discussion will include the development process of quality and cost-of-care measures, the national and state sources of physician performance data that are available, and the need and value for strategic use of data for performance and organizational improvement. After this webinar, attendees should be able to identify two performance data sets to review that are meaningful and relevant to their own practice.

Mastering Office Flow	02/07/2012 11:30 – 1:00 p.m.	6113	Elizabeth W. Woodcock, MBA, FACMPE, CPC, Fellow in the American College of Medical Practice	$119
Mastering Office Flow	As reimbursement declines and costs escalate, there’s no better time than now to focus your efforts on your practice operations. This webinar features best practices on improving patient flow, to include the front office, telephones, scheduling and back office areas. Learn the basics of improving your operation and hear examples of applications that work. Peppered with ways to enhance customer service during your initiative, this webinar is not to be missed by anyone interested in increasing patient encounters while simultaneously improving customer service.

Can I have a Side Order of Bad Service with That? (Cancelled)	02/09/2012 Noon – 1:00 p.m.	6114	Mark Mayfield known as "The Corporate Comedian"	$119
	This light and lively session will help you create dazzling customer service by seeing the patient’s perspective and examining the three big customer service issues of credibility, reliability and responsiveness. You will understand the myths of customer service and see how to move patients beyond satisfaction to advocacy. You will learn valuable tips on dealing with different patient personalities and learn how to create an "office personality" to positively affect customer behavior. Hold on to your seats – this is a rapid-fire, entertaining look at what makes customers do what they do.

WHIO Orientation Session	02/14/2012 9 – 10:30 a.m.	6103	Cindy P. Helstad, PhD, RN, Director of Research, Wisconsin Medical Society	FREE Pre-registration required
WHIO Orientation Session	In 2005, the Wisconsin Health Information Organization (WHIO) was formed as a nonprofit entity to voluntarily aggregate claims data from multiple insurance plans across Wisconsin. WHIO has created a single data source for multiple stakeholders to use in examining variations in cost and quality of care and for improving transparency on the road to creating health care value. This free webinar will provide an overview of the WHIO data, describe the methodologies used in producing the standard WHIO report and offer insights into how the data are used by various stakeholders in their health care efforts.

Skilled Nursing Facility Consolidated Billing—A Closer Look	02/16/2012 Noon – 1:15 p.m.	6104	Jen Cohrs, CPC, CGIC, CPMA, Coding & Reimbursement Educator, Wisconsin Medical Society	$119	PA
	Consolidated billing is one of the reimbursement mechanisms included in the Office of Inspector General’s (OIG) 2012 Work Plan and also is a focus of Medicare Recovery Audit Contractors (RACs). The OIG’s target is to reduce preventable duplicate billings for Medicare Part B services and to recoup any erroneous payments. The Centers for Medicare & Medicaid Services (CMS) clarified many nuances of skilled nursing facility (SNF) billing in August 2011 that could impact your consolidated billing process. Even veteran billing professionals have a difficult time understanding the intricacies of this complex reimbursement topic. Don’t lose money, attend this webinar and take a closer look at SNF consolidated billing.

Incident-to Billing: On the Radar Again	02/22/2012 Noon – 1:15 p.m.	6105	Penny Osmon, CHC, CPC, CPC-I, PCS, Director of Educational Strategies, Wisconsin Medical Society	$119	PA
Incident-to Billing: On the Radar Again	Incident-to billing has been around for a long time and once again appeared in the Office of Inspector General’s (OIG) Work Plan for 2012. Are you confident in your knowledge of the “ins and outs” of billing incident-to services? This webinar will address the providers who can bill incident-to services, outline what types of services qualify, determine appropriate place of service and discuss the overall requirements of incident-to billing.

ICD-10-CM Transition: Focus on Fractures	03/01/2012 Noon – 1:15 p.m.	6106	Jen Cohrs, CPC, CGIC, CPMA, Coding & Reimbursement Educator, Wisconsin Medical Society	$119
ICD-10-CM Transition: Focus on Fractures	As we prepare to transition to ICD-10-CM, improved documentation is critical to adequately capture the specificity required to assign codes. This webinar will focus on fractures, both traumatic and pathological, and will begin by reviewing in detail the current ICD-9-CM coding requirements and identifying the gap areas as we transition to ICD-10-CM. Attendees will learn what is required for ICD-10-CM fracture documentation that might not be captured today to assist them in preparing themselves and their physicians for a smooth and seamless transition.

Navigating Your Way Through Improvements: Methods, Tools and Strategies	03/29/2012 Noon – 1:15 p.m.	6107	Theodore A. Praxel, MD, MMM, FACP, Medical Director, Institute of Quality, Innovation and Patient Safety, Marshfield Clinic; Marilyn A. Follen, RN, MSN, Administrator, Institute of Quality, Innovation and Patient Safety, Marshfield Clinic; Kate Konitzer, MMI, Solutions Director, Clinical Informatics, Marshfield Clinic	FREE Pre-registration required	TL, CME
	The purpose of this webinar is to help learners make connections between drivers of improvement and their own improvement needs by providing tangible tools and strategies to help them measure and implement change. Join this session to learn about Marshfield Clinic’s interventions for quality improvement for public reporting and their Centers for Medicare & Medicaid Services (CMS) Physician Group Practice (PGP) Demonstration Project experience, as well as implications of quality reporting to the future.